Travel Assistance

Helping everyone travel with confidence

Thistle Assistance Cards

Originally developed by SEStrans and now available across Scotland, the Thistle Assistance Card aims to help anyone who has difficulty in using public transport and requires a little extra assistance.

Perhaps you prefer more time to get to your seat. You may like your driver to speak more slowly and clearly. The Thistle Assistance card and app let transport staff know in an easy and subtle way what extra support you would like.

If you live in the North East of Scotland and would like a card, please contact the Transport to Healthcare Information Centre (THInC) on  01467 536111 or email

Alternatively you can collect a card from the Nestrans office in Aberdeen.

Thistle Assistance Card

Transport to Health & Social Care Appointments

Do you need advice about travelling to and from your appointment?

The Transport to Healthcare Information Centre (THInC) can help. They provide practical transport advice for people who have difficulty getting to and from health and social care appointments in Grampian.

The service provides a dedicated telephone service offering guidance on accessing suitable transport options to get to and from appointments when they have no means of personal transport. The centre can provide details of suitable bus or train times, contact telephone numbers and other services such as local dial-a-bus or voluntary car schemes.

Please note that THInC does not book transport but can assist with travel advice.

The centre is the first of its kind in the UK and is a joint initiative between Aberdeen City Council, Aberdeenshire Council, Moray Council, NHS Grampian, The Scottish Ambulance Service and Nestrans.  THInC is one of the projects taken forward as part of the Health and Transport Action Plan.

Please call THInC on 01467 536111 between 9am-5pm, Monday to Friday. Calls are charged at local rate. You can also email

THInC Poster